0
Not a bug
JDB (Employee) 5 years ago • updated 4 years ago 4
This issue is present in some Nokia 710 devices.

If anyone else is having this issue please post here your device model.

Answer

Answer
Not a bug
We have reproduced this issue ONLY when USB cable is connected to the PC and the Zune desktop app is opened.

Workaround: Unplug USB cable or close the Zune desktop app.
i am having this issue on a nokia 900. the only options that i see are the sample folder and the favorites folder. skymanager only allows me to upload the sample pictures that come with the phone, none of the dozens of photos i took with the phone, nor the saved images folder.
Looks like the Lumia has restriction to access those folders. Anyone else having this issue on a Lumia or other brand?
Answer
Not a bug
We have reproduced this issue ONLY when USB cable is connected to the PC and the Zune desktop app is opened.

Workaround: Unplug USB cable or close the Zune desktop app.

I have this issue on the Nokia Lumia 610

 

i am only able to select photos from the smaple folder. this true if the usb is connected or not.

 

in the prefences i have the option that says "sample photos" but selecting it only turns it white and doesn't do anything.

 

I'm setting up 8 of these phones and only one of them is doing this. it was the first one that i setup as trial first. the others are downloading the full version and are not having any issues.

 

i have uninstalled and installed the full version to no change.

 

Your help in this would be useful

Interesting... Since it is only one, maybe the way you configured the Live ID? Does it differ from the others?