+4
Started
Anonymous 3 years ago • updated 3 years ago 43
Hi,
I have recently uploaded several pictures to several different albums using the JDB Facebook app. It worked great!!! However, today ALL my pictures have suddenly disappeared. I did NOT delete ANY of them!!!!! WHERE ARE MY PICTURES AND WHY HAVE THEY DISAPPEARED?????????? HELP!!!!!!!!!

Answer

Answer
Started
Ok. Just found that Facebook has hidden all pictures posted from the app, due to some people reporting "Windows Phone Plugin" as spam.

We are contacting Facebook to request the app to be unlocked.

Please be patient as this isn't our fault and we are doing everything possible to resolve it.

Your photos won't be lost.

Edit: In fact, no app is usable right now. Hope to resolve this soon...

Update: We contacted Facebook on Saturday 8th, an automated reply said we were going to get a response within a business day. That is Monday hopefully.

Update: Got a response from Facebook. It is not looking good, still trying to make them understand.



Update: There is a way we can grant a "Tester" permission for the app, this will temporarily allow you to access your hidden pictures and download them to your phone or PC.

So if you have a copy of your pictures on your phone or PC you can upload them again through the app(latest version) or through the regular Facebook site.

If you no longer have your photos, to recover them from Facebook, do the following:
1. From a PC go to https://facebook.com/me
2. After page loaded, copy the url
3. Send an email to mail@jdbpocketware.com with subject "Recover photos" and past the link in the body.

Expect more instructions via email after that.

Update: The petition is live now: https://www.change.org/petitions/facebook-need-our...

We need your help now. So we can all get our photos back, please sign this petition to Facebook. Please share among your friends using our Facebook apps.
Under review
Ok. Just found that Facebook has hidden all pictures posted from the app, due to some people reporting "Windows Phone Plugin" as spam.

We are contacting Facebook to request the app to be unlocked.

Please be patient as this isn't our fault and we are doing everything possible to resolve it.

Your photos won't be lost.
Under review
Ok. Just found that Facebook has hidden all pictures posted from the app, due to some people reporting "Windows Phone Plugin" as spam.

We are contacting Facebook to request the app to be unlocked.

Please be patient as this isn't our fault and we are doing everything possible to resolve it.

Your photos won't be lost.

Edit: In fact, no app is usable right now. Hope to resolve this soon...
+1
This is completely crazy... I want My pictures back!
+1
ME TOO!!! These are pictures of my kid that are locked. I would love to have my pictures back. I am pretty upset!
+1
This is EXTREMELY important to me that I get my pictures back of my kid!!! PLEASE fix this issue ASAP!!!!!!!!
+1
Ridiculous.. When will this be fixed?? I want my pictures back!!
+1
Can you figure out what does it means for us ?!?! WHOLE albums of pictures built in the last year completely LOST because of your SPAMMY Plugin! Unbelievable & ridiculous... really ridiculous...
+1
We are contacting Facebook through all ways possible... Still waiting for them...
+1
Right. This COMPLETELY ridiculous!!!! I have THOUSANDS of pictures that are LOST now! THIS NEEDS TO BE FIXED!!!!!!!!!!!!
+1
I have now both Facebook and the app multiple complaints. What further actions do I need to take to have this resolved in a timely manner??????????
+1
WHEN WILL THIS BE SOLVED???!!!
+1
When are going to fix this??????????
Why did they remove ALL my pictures uploaded for MONTHS by the JDB Windows Phone Plugin? Why didn't just they stop the Plugin leaving my pictures in my albums? Are my pictures LOST forever ?!?!  really ridiculous...
Not lost, just hidden. But disabling an app should not hide users own content. I'm sure Facebook is not conscious about the impact here. I believe "Windows Phone Plugin" is one of the top 3rd party picture uploaders for Facebook, but they are just seeing it as an "app" that needs to be disabled. Still waiting for their response...
+1
Can't Microsoft get involved we all PAID for the app in their store? Wonder if Microsoft or Facebook is doing this on purpose since they can't make a decent native Facebook app themselves?
+1
Agreed!!! I have complained several times to the app, and the only response is "Be patient. We are working on it." YEAH RIGHT!!!!!!! No one will give me a straight answer. Completely unprofessional. I also PAID for this app!!!!! WHEN will we get our pictures back????!!!!!
+1
Because of this, I have now LOST pictures of my SON'S FIRST HALLOWEEN!!!!!! These pictures are extremely important to me!!! I want them back!!! I paid for this app, yet my pictures have been hidden from me. Unbelievably ridiculous..
Started
Ok. Just found that Facebook has hidden all pictures posted from the app, due to some people reporting "Windows Phone Plugin" as spam.

We are contacting Facebook to request the app to be unlocked.

Please be patient as this isn't our fault and we are doing everything possible to resolve it.

Your photos won't be lost.

Edit: In fact, no app is usable right now. Hope to resolve this soon...

Update: We contacted Facebook on Saturday 8th, an automated reply said we were going to get a response within a business day. That is Monday hopefully.
+1
I feel like we should be compensated for this, considering we are PAYING customers!!!!!! This has been going on for 3 days now... It can't be THAT hard to fix!!
+1
Absolutely unprofessional. Unbelievably ridiculous...
They won't even answer me either. I have been emailing them today and no response. Makes you wonder what is really going on!!! Hmmmm...
I'm so upset!!!! I REALLY want the pictures of my son back!!!!!
+1
By the way, they can't hide peoples' pictures without their consent. That is invading our privacy.. It makes me think that something else is going on. Also,how is taking Facebook 4 DAYS to respond???? UNBELIEVABLE!!!!!!
These are MY pictures that I uploaded with this app that I PAID FOR!!!!! Ridiculous. Really ridiculous.
Started
Ok. Just found that Facebook has hidden all pictures posted from the app, due to some people reporting "Windows Phone Plugin" as spam.

We are contacting Facebook to request the app to be unlocked.

Please be patient as this isn't our fault and we are doing everything possible to resolve it.

Your photos won't be lost.

Edit: In fact, no app is usable right now. Hope to resolve this soon...

Update: We contacted Facebook on Saturday 8th, an automated reply said we were going to get a response within a business day. That is Monday hopefully.

Update: Got a response from Facebook. It is not looking good, still trying to make them understand.


Got a response from Facebook. It is not looking good, still trying to make them understand.

+1
See... Our pictures ARE lost forever!!! This is totally violating my privacy. I did PAY for this app!!!!! This is making me sick to my stomach... These pictures of MY SON!!!!!!!!!!!! I deserve them back!!!!!!!!!!!!!! We should also now be compensated for this. I am completely devastated and sick. This is unbelievable ridiculous...
Started
Ok. Just found that Facebook has hidden all pictures posted from the app, due to some people reporting "Windows Phone Plugin" as spam.

We are contacting Facebook to request the app to be unlocked.

Please be patient as this isn't our fault and we are doing everything possible to resolve it.

Your photos won't be lost.

Edit: In fact, no app is usable right now. Hope to resolve this soon...

Update: We contacted Facebook on Saturday 8th, an automated reply said we were going to get a response within a business day. That is Monday hopefully.

Update: Got a response from Facebook. It is not looking good, still trying to make them understand.



Update: There is a way we can grant a "Tester" permission for the app, this will temporarily allow you to access your hidden pictures and download them to your phone or PC.

So if you have a copy of your pictures on your phone or PC you can upload them again through the app(latest version) or through the regular Facebook site.

If you no longer have your photos, to recover them from Facebook, do the following:
1. From a PC go to https://facebook.com/me
2. After page loaded, copy the url
3. Send an email to mail@jdbpocketware.com with subject "Recover photos" and past the link in the body.

Expect more instructions via email after that.
+2
I am contacting Facebook daily, you all should too, rather than complaining here.
They don't answer any question...
+1
Anyway, please, EVERYBODY send a DAILY e-mail to Facebook complaining about the missing pictures !!!
+1
Yes!!! I have been complaining to Facebook everyday about this too!! I got my pictures back, but it's not the point. We should not have to go through THAT much trouble to get our pictures back when we paid for this app..
Did You get your picture back by single files o by unhiding the related posts? Thanx...
+1
You will be able to see them, after that manually download them.
Ok, but they don't answer me... let's see... anyway, FB unreliable, unprofessional, ridiculous... I'll switch to something else for specific tasks...
You wrote that "disabling an app should not hide users own content". Right. But, if their decision is final, couldn't you kindly at least ask FB to UN-hide our post/pictures ?!?!  The posts are important for themselves, non for pictures only... Otherwise, your App should be assimilated to a malware that actually removed all our pictures !!!  I'm really really really upset... because NOBODY cares about this issue...
Yes we are still trying to contact them. Will soon also redact a public letter/petition so all users can sign.
Answer
Started
Ok. Just found that Facebook has hidden all pictures posted from the app, due to some people reporting "Windows Phone Plugin" as spam.

We are contacting Facebook to request the app to be unlocked.

Please be patient as this isn't our fault and we are doing everything possible to resolve it.

Your photos won't be lost.

Edit: In fact, no app is usable right now. Hope to resolve this soon...

Update: We contacted Facebook on Saturday 8th, an automated reply said we were going to get a response within a business day. That is Monday hopefully.

Update: Got a response from Facebook. It is not looking good, still trying to make them understand.



Update: There is a way we can grant a "Tester" permission for the app, this will temporarily allow you to access your hidden pictures and download them to your phone or PC.

So if you have a copy of your pictures on your phone or PC you can upload them again through the app(latest version) or through the regular Facebook site.

If you no longer have your photos, to recover them from Facebook, do the following:
1. From a PC go to https://facebook.com/me
2. After page loaded, copy the url
3. Send an email to mail@jdbpocketware.com with subject "Recover photos" and past the link in the body.

Expect more instructions via email after that.

Update: The petition is live now: https://www.change.org/petitions/facebook-need-our...

We need your help now. So we can all get our photos back, please sign this petition to Facebook. Please share among your friends using our Facebook apps.
The petition is live now: https://www.change.org/petitions/facebook-need-our...

We need your help now. So we can all get our photos back, please sign this petition to Facebook. Please share among your friends using our Facebook apps.
I think our moments and memories are definitely lost... RIP...