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Answered
Daniel Vanzzini 4 years ago • updated by JDB (Employee) 2 years ago 5

Hi:

 I had to replace my windows phone and of course lost my Appointiles and Handyscan apps, I paid for them and have since re installed them in my new windows phone, do I need to pay for them? Thank you!

Answer

Answer
Answered

Dear customer,


If you bought via the Windows Phone Store, find the app on the Store and click the “Buy” button (note that “Buy” actually means “install”). You won’t be charged again unless you press a button saying “Pay” or “Purchase”.


If you bought using the PayPal option from the app, please let me know.


Answer
Answered

Dear customer,


If you bought via the Windows Phone Store, find the app on the Store and click the “Buy” button (note that “Buy” actually means “install”). You won’t be charged again unless you press a button saying “Pay” or “Purchase”.


If you bought using the PayPal option from the app, please let me know.


Hello I have 2 accounts at microsoft, bought the license of handyscann for use on windows 7.5 on a nokia phone 620 billytoys@outlook.com account, now I replaced the 620 by nokia 720 1 with windows phone 8 and I am using the account that I use in the notebook that is pergula@outlook.com, how to transfer the license from one account to another as it does not use the billytoys@outlook.com account? or how do I buy again without being by credit card? thank you_Claudio

Unless you paid via Paypal directly to us, you need to contact Microsoft. You can see the payment options of the app on the About section.

Hello, 
I have bought the app 2 times now.
I have 2 windows phones. both lumia 920
The first I payed through the store and when I tried to reinstall it(pressed buy) it installed a trial version
The second, I have payed through Paypal today.
When I try to install it to the other device(it's 2 devices with 1 sim- 1 main, second is a backup for extensive use) it says I have to pay for it again

Any help you might be able to give on this?
Please forward your Paypal receipt to mail@jdbpocketware.com